Shipping & Handling Policy

At XGear, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Handling Policy explains how we process, ship, and deliver orders placed through https://xgear.in/.

Order Processing

All orders are processed same day after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

During peak shopping periods, sales events, or unforeseen circumstances, order processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

Shipping Time

Once your order has been processed and dispatched, the estimated delivery time is:

In Delhi NCR: Same day delivery

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Free Shipping is available on eligible orders as displayed during checkout.
If applicable, shipping charges will be clearly displayed before you complete your purchase.
Any additional delivery charges for remote or special service areas will be communicated during checkout, if applicable.

Shipping Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders. The shipping carrier will be selected based on your delivery location and service availability.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your tracking number and shipment details.

You can use the tracking information provided to monitor the delivery status of your order.

Packaging

Every product is carefully inspected and securely packaged to minimize the risk of damage during transit. We take every reasonable precaution to ensure your order reaches you in excellent condition.

Shipping Address

Please ensure that your shipping address, contact number, and PIN code are complete and accurate before placing your order.

XGear is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Delivery Attempts

If the courier partner is unable to deliver your order after multiple delivery attempts due to customer unavailability or incorrect address details, the shipment may be returned to us.

In such cases, additional shipping charges may apply for re-dispatching the order.

Delayed or Lost Shipments

While we strive to deliver every order on time, delays may occasionally occur due to reasons beyond our control, including:

Weather conditions
Natural disasters
Government restrictions
Public holidays
Courier operational delays

If your order appears to be significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.

International Shipping

Currently, XGear primarily ships and processed orders within Delhi NCR.

If All India and international shipping become available in the future, applicable shipping charges, customs duties, import taxes, and other local fees will be the responsibility of the customer, unless otherwise stated.