Return, Refund & Replacement Policy

At XGear, customer satisfaction is our priority. We strive to provide high-quality electronics, mobile accessories, chargers, cables, audio products, smart gadgets, and other tech accessories. If you are not completely satisfied with your purchase, please review our Return, Refund & Replacement Policy below.

Eligibility for Returns & Replacements

Returns or replacements are accepted only if the request meets the conditions mentioned in this policy.

Products must be:

  • Returned within the eligible return period.
  • Unused and in original condition.
  • Returned with original packaging, accessories, manuals, warranty cards, and invoice.
  • Free from physical damage caused by misuse or improper handling.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or issue a refund, depending on product availability.

Damaged or Defective Product

If your order arrives damaged, defective, or is not functioning properly upon delivery, please notify us within 48 hours of receiving the product.

To process your request, you may be asked to provide:

  • Order Number
  • Photos of the product
  • Images of the packaging
  • An unboxing video (if available)

Once the issue is verified, we will arrange a replacement or refund at no additional cost.

Product Not Working

If a product stops working after use and is covered under the manufacturer’s warranty, the warranty claim must be processed through the respective manufacturer or authorized service center unless otherwise stated on the product page.

Compatibility Issues

Please verify your device compatibility before placing an order.

Returns or replacements will not be accepted if the purchased accessory is incompatible with your device due to incorrect selection by the customer.

If you are unsure about compatibility, contact our support team before ordering.

Change of Mind

If you change your mind after placing an order, return requests may be accepted only if:

  • The product is unopened.
  • The original seal is intact.
  • The request is made within 7 days of delivery.

Shipping charges (if any) are non-refundable.

Products Not Eligible for Return

The following products cannot be returned or exchanged unless received damaged or defective:

  • Opened earphones or earbuds due to hygiene reasons.
  • Screen protectors once applied.
  • Used charging cables and adapters showing signs of wear.
  • Software, digital products, or downloadable items.
  • Clearance, sale, or promotional products marked as “Non-Returnable.”
  • Products damaged due to misuse, water damage, accidental drops, or unauthorized repairs.

Proof of Purchase

A valid proof of purchase is required for all return, refund, or replacement requests.

Please keep your:

  • Order confirmation
  • Invoice
  • Payment receipt

Return Request Timeline

Return or replacement requests must be submitted within 7 days from the date of delivery unless otherwise mentioned on the product page.

Requests received after the eligible period may not be accepted.

Refund Policy

Once the returned product is received and successfully passes our quality inspection, refunds will be initiated.

Refunds are processed through the original payment method.

Typical refund timelines are:

  • UPI/Wallets: 3–5 business days
  • Debit/Credit Cards: 5–7 business days
  • Net Banking: 5–7 business days

Actual credit timelines may vary depending on your bank or payment provider.

Replacement Policy

Eligible products will be replaced with the same model, subject to stock availability.

If the same product is unavailable, we may offer:

  • An equivalent replacement.
  • Store credit.
  • A full refund.

Return Shipping

If the return is due to:

  • Wrong product delivered
  • Manufacturing defect
  • Transit damage

XGear will arrange pickup whenever service is available or reimburse reasonable return shipping charges after verification.

If the return is requested for reasons other than the above (such as change of mind), the customer may be responsible for return shipping costs.

Inspection Process

All returned products undergo a quality inspection before approval.

Returns or refunds may be rejected if:

  • The product has been used.
  • Accessories or packaging are missing.
  • The serial number has been removed or altered.
  • The product is physically damaged due to customer negligence.
  • The returned product differs from the original order.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

If the order has already been shipped, cancellation may not be possible and the standard return process will apply.

Non-Delivery

If an order is returned to us due to:

  • Incorrect shipping address
  • Multiple failed delivery attempts
  • Customer refusal to accept delivery

We may deduct applicable shipping charges before processing any eligible refund.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact us:

Email: support@xgear.in 

Phone: + 91 95600 78750

How to Request a Return or Replacement

  1. Contact our customer support team with your order number.
  2. Explain the reason for your return or replacement request.
  3. Share photos or videos if requested for verification.
  4. Wait for return authorization from our support team.
  5. Pack the product securely with all original accessories and packaging.
  6. Once the product is received and inspected, we will process your replacement or refund as applicable.