Terms & Conditions

Welcome to XGear (“Website”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of https://xgear.in and all products, services, and features offered through the Website.

By accessing, browsing, or purchasing products from our Website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.

We reserve the right to update or modify these Terms at any time. Continued use of the Website after changes are posted constitutes your acceptance of those changes.

Eligibility

To purchase products from XGear, you must be at least 18 years old or access the Website under the supervision of a parent or legal guardian.

If you use the Website on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.

Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for fraudulent or illegal activities.
Attempt to gain unauthorized access to our systems.
Upload viruses, malware, or harmful software.
Copy, reproduce, distribute, or exploit Website content without written permission.
Interfere with the operation or security of the Website.

We reserve the right to suspend or terminate access if these Terms are violated.

Products & Pricing

We strive to display accurate product descriptions, specifications, pricing, and images.

However:

Product images are for illustration purposes and actual products may vary slightly.
Specifications may change without prior notice due to manufacturer updates.
Prices may change at any time without notice.
Products are subject to availability.

We reserve the right to discontinue any product at our discretion.

Orders

After placing an order, you will receive an order confirmation email.

Order confirmation does not constitute acceptance of your order.

We reserve the right to:

Cancel any order.
Limit quantities purchased.
Refuse service.
Verify payment or customer details before dispatch.

If an order is cancelled after payment, the amount will be refunded through the original payment method.

Payments

XGear accepts orders through a manual enquiry process via WhatsApp. Customers can contact XGear through WhatsApp to enquire about product availability, pricing, and order details.

Once the order details are confirmed, XGear will provide the customer with the applicable payment instructions or a secure online payment option.

Available payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Other payment methods supported by the authorized payment gateway

Payment availability may vary depending on the order and the payment gateway used. Payment failures may occur due to banking issues, incorrect details, network interruptions, or payment gateway errors. XGear is not responsible for delays caused by banking or payment providers.

Shipping & Delivery

Orders are processed same days for Delhi NCR.

Estimated delivery timelines are provided for convenience and may vary depending on:

Delivery location
Courier partner
Weather conditions
Public holidays
Unexpected logistical delays

XGear shall not be liable for delays caused by courier partners or circumstances beyond our control.

Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Products must meet the eligibility requirements mentioned in that policy.

Certain products such as personal-use accessories, clearance items, or products damaged due to misuse may not qualify for returns.

Warranty

Warranty, where applicable, is provided by the respective manufacturer unless otherwise specified.

Warranty claims are subject to the manufacturer’s terms and conditions.

XGear does not provide any additional warranty beyond what is offered by the manufacturer unless explicitly stated.

User Account

If you create an account on XGear, you are responsible for:

Maintaining the confidentiality of your login credentials.
Ensuring the accuracy of your information.
All activities conducted under your account.

Notify us immediately if you suspect unauthorized access.

Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for:

Their content
Privacy practices
Products
Services
Transactions conducted through third-party websites

Your interaction with third-party websites is entirely at your own risk.

Intellectual Property

All Website content including:

Logos
Images
Product descriptions
Graphics
Text
Design
Software

is owned by XGear or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Accuracy of Information

While we make every effort to provide accurate information, occasional errors relating to pricing, descriptions, availability, or technical specifications may occur.

We reserve the right to correct such errors without prior notice, including after an order has been placed.

Limitation of Liability

To the maximum extent permitted by law, XGear shall not be liable for:

Indirect damages
Incidental damages
Consequential losses
Loss of profits
Business interruption
Data loss

arising from the use of our Website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

Indemnification

You agree to indemnify and hold harmless XGear, its owners, employees, affiliates, partners, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

Your misuse of the Website.
Violation of these Terms.
Violation of any applicable law.
Infringement of third-party rights.

Privacy

Your use of our Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of your information as described in that policy.

Suspension or Termination

We reserve the right to suspend or terminate your access to the Website without prior notice if:

You violate these Terms.
Fraudulent activity is detected.
Your actions negatively affect the Website or other users.

Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Delhi NCR, India.